general policies, Code of Conduct, ticket Purchase Policy & Concert rules
Ticket Purchase Policy
At Williwaw, we strive to make your ticket purchasing experience as easy and convenient as possible. Please take a moment to review this purchase policy which governs purchases made on our Site, our Terms which govern your use of our Site, and our privacy policy. If you have any questions, please contact us.
Williwaw Social uses, Eventbrite an Internet-based, ticketing service for ticketing purposes. We also allow outside promoters and clients to use a ticketing systems of their own if they choose, in which case we are hired by our clients to sell THEIR tickets. If you are not satisfied with any aspect of your event experience please contact us before the event has concluded. Policies set forth by our clients do not allow us to exchange or refund tickets once an event has taken place for any reason.
Methods of Payment
Eventbrite accepts VISA, Mastercard, Discover, and American Express credit or debit cards for your purchases. In addition to the above credit card companies, cash is also accepted at the Williwaw Box Office and at the door. At the discretion of the venue or event promoter, however, all of these options may not be available for certain events.
Pricing and Availability
Throughout the duration an event is on sale on our Site, the Eventbrite software will select the best possible seat location at that time, as determined by our clients. Eventbrite does not determine which seats are better than others. The venue where the event takes place decides in which order seats will sell. By utilizing the Internet, all of Eventbrite distribution points access the same ticketing system and inventory; therefore, tickets for popular events with a high demand may sell quickly. Occasionally, additional tickets may be available prior to the event or added to an event as it is selling. Eventbrite does not control this inventory or its availability.
Order Confirmations
After submitting payment information, if for whatever reason you do not receive an order confirmation through a page on our Site or a confirmation e-mail or you are experiencing an error message, it is your responsibility to confirm with Eventbrite customer service whether your order has been processed. Eventbrite will not be responsible for losses (monetary or otherwise) if you assume that an order was placed because you failed to receive confirmation.
Convenience Charges
A convenience fee (service charge) is assessed for each ticket purchased for the ease of purchasing tickets remotely. Delivery fees may also apply.
Ticket Limits
When purchasing tickets through Eventbrite and the Williwaw Box Office, you are limited to a maximum number of tickets for each event per purchase. This ticket limit is clearly identified on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets if you exceed the posted limits, including orders associated with the same name, e-mail address, billing address, credit card number or other information.
Cancelled or Postponed Events
All ticketed events are to be held regardless of weather conditions. Sometimes weather or other outside considerations make the performance impossible to complete. In such instances, Williwaw or the event promoter are charged with making the final determination of cancellation and refund availability. Williwaw and Eventbrite will issue refunds ONLY if an event is canceled in its entirety. Refunds for rescheduled events will be provided only with the Williwaw's or promoter’s approval. If an event is canceled and not rescheduled, refunds will automatically be applied to the credit card used by the customer at the time of purchase. Ticket holders who purchase tickets with cash at the Williwaw Box Office, must come return to the box office for a refund. In instances with credit card purchases, refunds will generally appear on your next account statement depending on your billing cycle. Refunds for canceled performances include the ticket price and the per ticket convenience charge(s), but do not include the per order handling charge if any fees are collected for a chosen delivery option.
Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Williwaw and Eventbrite is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancelation at any time without notice. No refund will be given if an opening act is changed or canceled unless Williwaw or promoter approves it.
Refunds and Exchanges
All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, it is your responsibility to carefully review your seat location, event, and performance date. Policies set forth by our clients may prohibit Eventbrite from issuing exchanges or refunds after a ticket has been purchased.
In the event that refunds are allowed by the promoter due to changes to the event or cancellations please allow 24-48 hours for promoter and/or the venue to process your refund.
Refund requests are reviewed on a cade by case basis. Refund for events that have not been postponed or cancelled must be made within 7 business days after the date of the event. Eventbrite sends a refund confirmation email to the buyer. Refunds will return to the attendee’s original payment method within 5-7 business days. If the refund goes to a canceled or expired card, the attendee will need to to contact their bank or credit card company for help
Information Verification
For processing orders, Eventbrite requires verification of the billing information, including the billing address. Submitting incorrect billing information may cause delayed processing and delivery. Eventbrite may attempt to contact you regarding problems verifying your information. If Eventbrite has reason to believe your purchase is fraudulent or otherwise in violation of our Terms, we may cancel your order.
Unlawful Resale
Tickets unlawfully resold or attempted to be resold, counterfeit or copied tickets may be seized and canceled without compensation. Eventbrite has the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Eventbrite allows the customer to reprint tickets for THE CONSUMER’S USE ONLY. The unique two-dimensional bar code printed on all tickets will allow ONLY ONE ticket, the first ticket, to enter the event. You agree not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and assume all financial liability for the copying of the user’s unique, bar-coded ticket. Eventbrite does not guarantee the form in which you will receive your tickets. Tickets may be re-issued via a different channel when requested by the venue. Additionally, a print-at-home tickets may only be printed up to the time of redemption.
Ticket Delivery and Will Call
If you have selected delivery through the mail, please allow at least fourteen days after placing your order for your tickets to arrive. For Fan Club Events, you will receive your tickets no later than 2 days prior to the show. For express delivery orders, please allow at least two business days for your orders to arrive. Occasionally, tickets may be available through will call for some events. Will call tickets are generally available one hour prior to the start time of the event. You will need to present the credit card used to purchase the tickets and a picture identification to pick up your tickets.
Errors
If the amount you pay for a ticket is incorrect (regardless of whether there was an error in the price posted on the Site), you are able to order a ticket before its designated on-sale date, or you are able to order a ticket that is not supposed to be available for sale, Williwaw and Eventbrite shall have the right to cancel that order or ticket and refund to you the full amount that you paid, including fees.
Rejection and Ejection
Event staff reserves the right to refuse admission to, or eject, any person whose conduct the management deems to be disorderly or otherwise fails to comply with event rules. Breach of terms or rules will terminate your license to attend the event and will not result in a refund.
Permissions
You agree that the event for which you purchase tickets is a public event and that your appearance or actions inside and outside the venue where the event occurs are public. You further agree to have no expectation of privacy regarding your conduct or actions at the event. You grant permission to Williwaw, Eventbrite and the event management to utilize your name, image, likeness, appearance, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, the event for any purpose, without further authorization from or compensation to, you or anyone acting on your behalf.
Subject to Search
Upon your entry into an event, you and your belongings may be subject to search. You hereby consent to such searches and waive any claims that may arise from such searches. If you refuse to undergo such searches, you may be denied entry to the event without refund or other compensation. Some venues may prohibit certain items from being brought onto the premises, including but not limited to, alcohol, drugs, cameras, recording devices, laser pointers, and containers.
© 2015 Williwaw. All rights reserved. Updated March 2023.
Code of Conduct
Williwaw Social is for everyone. Williwaw Social is a safe place to gather, share and celebrate art. Williwaw Social is not a place for inappropriate, disruptive, or abusive behavior.
Everyone who enters our venue should be safe from harm, whether it’s while watching, working, or performing. We reserve the right to deny any person who violates our Code of Conduct the privilege of performing at or attending current or future Williwaw Social produced events. We value individuals who observe this Code in all aspects of their lives, and we encourage you to do the same. By entering Williwaw Social, you agree to abide by these guidelines.
We do not allow:
Abusive or discriminatory behaviors related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, race, ethnicity, or religion
Deliberate intimidation
Harassing photography
Sustained disruptions
Inappropriate physical contact
Visibly intoxicated patrons, performers, or staff
Illegal drugs or outside alcohol
Carrying or possession of firearms or other weapons
Smoking or vaporizing any substance inside of the venue
Unwelcome sexual attention
While at Williwaw Social you agree to:
Be proactive in creating a community-oriented atmosphere where the safety of others is prioritized and valued.
Respect the physical and emotional boundaries of others in the venue.
Reject violent or discriminatory behavior.
Be responsible for your own actions. Be aware that your actions do have an effect on others despite what your intentions may be.
Williwaw Social's Commitment to You:
We honor that “safe” and “safety” feel different for everyone. If you experience harassment, abuse, sexual assault, or if a perpetrator of harm is interfering with your experience at our venues, please approach a staff member to whom you feel comfortable talking. Please do not stay silent. We are here to help with any conflicts arising from the violation of our policies and this Code of Conduct, and our staff is trained to do just that. Williwaw Social staff acknowledges that we are bound by this same Code of Conduct, except that employees may be required, on occasion, to initiate physical contact for the safety of individuals in the venue, and such actions shall not violate this Code. If you believe a First Avenue staff member or representative has violated this Code, we welcome you to address it with us directly to initiate an accountability process. You can email us at bookings@williwawsocial.com
Accessibility
Williwaw Social strives to be accessible to all of our patrons and music fans. ADA requests for accessible viewing, ASL interpreter and other requests can be made by reaching out to us directly at bookings@williwawsocial.com
Williwaw Social street level and wheelchair accessible via the building’s front entrance and has an elevator to access all floors. Send an email to bookings@williwawsocial.com for more information or to submit your request.
Concert Rules
In order to give you the safest and best concert experience possible, Williwaw as some guidelines and rules for all concert goers. If we all follow the rules, we'll all have a great time.
All bags are subject to search.
All concert attendees are subject to search.
No backpacks, only small personal bag/purse allowed.
No outside food or drink - no factory sealed water bottles or any other beverages.
No weapons - to include guns, knives, batons, swords, flame-throwers, throwing stars, battle axes, pepper spray, Nerf guns, and baseball bats.
No illegal drugs. Marijuana consumption on a liquor licensed property is not permitted and illegal.
No Smoking / No vaping. Smoking and vaping only allowed outside in designated areas.
No professional cameras of any kind. No selfie sticks.
Climbing or hanging on venue structures is prohibited.
No shoulder riding.
Private vending of any kind (merchandise, food, beverages, and tickets) is prohibited.
General Policies
We reserve the right to refuse service to anyone.
Overly intoxicated individuals will be escorted off the premises in accordance with Alaska State law, this does not constitute a valid reason for a refund of a ticket or door cover charge.
We are not responsible for lost or stolen personal property.
Strobe lighting effect may be used during events.
Sound levels may be above 90 decibels and sound protection is available upon request at the door or from any bartender.
Please see our purchasing policy on refunding tickets.
In the instant of an altercation, both parties involved in any altercations will both be escorted off the premises, regardless of fault or blame. We have a no tolerance policy for any violence.
Types of ID accepted for 21 and over entry - must have valid and current ID to enter from the list below.
ID’s we accept (current, not damaged or altered)*:
Any State Drivers License
Any United States ID
USA Passport
Active Duty Military
Passport Cards
Passports from another Country
Driver License or ID’s from other Countries ***
Alaska Temporary Paper ID’s accompanied with VOIDED ID
ID’s we do not accept:
Photo of ID or Driver License on your phone
Expired ID or Expired Driver License
Tribal ID’s
Military Dependent or Retired Military ID’s
School ID’s
Prison ID’s
Birth certificates
Any Driver License or ID accompanied with attitude
***From countries in our International ID Book